Shipping and delivery
How much does it cost?
Delivery costs vary by country and are calculated at the time of payment.
You will find herefor details of our delivery policy.
Do you offer free delivery?
We offer free delivery for orders over €150, in France and Monaco only.
Do you ship internationally?
Yes, we ship our clothes wherever you are!
Shipping and delivery
Can I cancel my order?
No, it is not possible to cancel an order once it has been validated. But don't panic, you can make a return and get a refund.
Who pays customs duties and taxes?
Muse Collection is not responsible for import duties, taxes, customs fees or other charges imposed by your local government. These costs are the responsibility of the buyer.
Returns and refunds
How can I exchange my order?
You will have to return the order and renew the purchase on the site.
Find all the exchange information here.
How can I return my order?
You can return your order up to 14 days after delivery, if all labels are still attached.
Please note that you are responsible for return shipping costs.
Find out more about returns here.
Can I return a sale item?
No, products on sale are not eligible for return.
Do I have to pay postage if I want to return an item?
Yes, you are responsible for return shipping costs. White Muse collection will only pay shipping costs if the item is defective.
Subject to compliance with our returns policy, available here.